This Privacy Policy explains how Get Looped Phone Ltd ("Looped", "we", "us", or "our") collects, uses, and protects your personal data.

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• Company name: Get Looped Phone Ltd

• Website: getlooped.co.uk

• Contact email: hello@getlooped.co.uk

• ICO Registration Number: ZC125945

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We are registered as a data controller with the Information Commissioner's Office (ICO) under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

We collect different categories of personal data depending on your relationship with us:

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Waitlist & early access

• Name and email address

• Any additional information you voluntarily provide when joining the waitlist

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Account and profile information

• Name, email address, and contact details

• Delivery address

• Family information you choose to share, such as number and ages of children, and family interests or hobbies

• Account preferences and settings

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Transaction and order data

• Purchase history and order details

• Payment information; note that we do not store card or bank details directly; these are handled securely by our third-party payment processors

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Technical and usage data

• IP address and device information

• Browser type and operating system

• Pages visited and how you interact with our website

• Cookie data (see Section 7)

We only use your personal data where we have a lawful basis to do so. The table below sets out our main processing activities:

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Waitlist management and pre-launch communications

Lawful basis: Legitimate interests; you have actively expressed interest in our product, and we have a genuine business reason to keep you informed about our launch.

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Providing and fulfilling our service

Lawful basis: Performance of a contract; processing your orders and managing your account.

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Marketing communications

Lawful basis: Consent (for new subscribers) or legitimate interests / soft opt-in (for existing customers receiving communications about similar products and services). You can opt out at any time.

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Legal and compliance obligations

Lawful basis: Legal obligation; for example, retaining financial records as required by HMRC.

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Improving our website and services

Lawful basis: Legitimate interests; analysing how people use our website to improve our product and customer experience.

We retain personal data only for as long as necessary for the purposes set out in this policy. Our standard retention periods are:

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• Waitlist data: up to 2 years from the date you joined, or until you request removal

• Customer account data: for the duration of your account, plus 2 years after closure

• Transaction and financial records: 6 years from the date of the transaction, in line with HMRC requirements

• Marketing preferences and consent records: 3 years from the last interaction

• Technical and usage data: up to 13 months (standard for analytics tools)

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When data is no longer needed, we securely delete or anonymise it.

We do not sell your personal data. We may share it with trusted third-party service providers who process data on our behalf, including:

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• Email marketing platforms (to send you communications you have signed up for)

• Payment processors (to handle transactions securely)

• Website analytics providers (to help us understand how our site is used)

• Customer relationship management tools (to manage our relationships with customers and prospective customers)

• IT and hosting providers (to operate our website and systems)

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All third-party processors are required to handle your data securely and in accordance with UK GDPR. We only share the minimum data necessary for them to perform their services.

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We may also disclose your personal data where required to do so by law, or in response to a valid request from a law enforcement or regulatory authority.

Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or the UK International Data Transfer Agreement, to protect your data to an equivalent standard.

Our website uses cookies and similar technologies. Cookies are small text files placed on your device that help us operate the site and understand how it is being used.

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Essential cookies

These are necessary for the website to function and cannot be switched off. They do not require your consent.

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Analytics cookies

These help us understand how visitors use our site, for example, which pages are visited most. We will only set these cookies with your consent.

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Marketing cookies

These may be used to show you relevant advertising or content. We will only set these with your consent.

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You can manage your cookie preferences at any time using the cookie settings link in the footer of our website. For more information, see our separate Cookie Policy.

Under UK GDPR, you have the following rights in relation to your personal data:

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• Right of access

• to request a copy of the personal data we hold about you

• Right to rectification

• to ask us to correct inaccurate or incomplete data

• Right to erasure

• to request that we delete your data in certain circumstances (the 'right to be forgotten')

• Right to restrict processing 

• to ask us to pause how we use your data

• Right to data portability

• to receive your data in a structured, commonly used format

• Right to object 

• to object to processing based on legitimate interests, or to direct marketing at any time

• Rights related to automated decision-making 

• we do not currently make decisions about you using solely automated means

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To exercise any of these rights, please contact us at hello@getlooped.co.uk. We will respond within one month of receiving your request. There is no charge for making a request.

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, or disclosure. These include encrypted data transmission, restricted access controls, and regular security reviews.

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In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals as required by law.

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from children without appropriate parental consent. Where our product involves family or children's data shared by a parent or guardian, that data is collected and processed in accordance with this policy.

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (where we have your contact details) or by posting a notice on our website. The date at the top of this document indicates when it was last updated.

If you have any concerns about how we handle your personal data, please contact us in the first instance at hello@getlooped.co.uk and we will do our best to resolve the matter.

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If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator:

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• Website: ico.org.uk/make-a-complaint

• Telephone: 0303 123 1113

• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

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• Email: hello@getlooped.co.uk

• Website: getlooped.co.uk