Question 1

What is Looped?

Accepted Answer

Looped is a screen-free home phone designed for children. It works like a modern landline — your child picks it up, dials a number, and talks to someone they love. No screen, no games, no algorithm. Just calls.

Question 2

What age is Looped suitable for?

Accepted Answer

Every child is different, so we try not to be too prescriptive about age but generally speaking, Looped is designed for children aged 5 and older.

Question 3

Is Looped a smartphone?

Accepted Answer

No. Looped is a home phone — a modern landline for children. There is no screen, no social media, no internet browsing, and no games. It does one thing brilliantly: lets your child call the people you choose.

Question 4

How is Looped different from a kids smartwatch or kids smartphone?

Accepted Answer

Most kids phones and smartwatches still have screens, apps, and internet access — just with parental controls bolted on. Looped is different by design. There is nothing to look at, scroll through, or get lost in. It's not a scaled-down smartphone. It's something entirely different.

Question 5

Can strangers call my child?

Accepted Answer

No. Only the contacts you approve in the parent app can call your child, and only the contacts you add can be called. If you haven't added someone, they cannot get through. Ever.

Question 6

How do I control who my child can call?

Accepted Answer

Through the Looped parent app. You add contacts, approve callers, set quiet hours, and view call history — all in one place.

Question 7

Can I set limits on when the phone can be used?

Accepted Answer

Yes. The parent app lets you set quiet hours so the phone can't be used at bedtime, during school hours, or whenever you decide. The phone simply won't connect during those times.

Question 8

Does Looped have the internet?

Accepted Answer

No. There is no internet connection on the Looped device itself. No browsing, no YouTube, no rabbit holes. It connects to your wifi only to make and receive calls — nothing else.

Question 9

Does Looped have games or apps?

Accepted Answer

No. There is nothing to download, nothing to unlock, and nothing to scroll. Looped does not have games or any form of entertainment. It is a phone. That is all.

Question 10

Does Looped have a screen?

Accepted Answer

No. There is no display on the Looped device. Your child dials using physical buttons and a handset.

Question 11

Why does it have a cord?

Accepted Answer

Because it makes it feel real. The cord is part of what makes Looped feel like a proper phone rather than another piece of tech. It also means it stays where you put it — which parents tend to appreciate.

Question 12

How does Looped work across different households?

Accepted Answer

Both households need a Looped device. Once both are set up and the contact is approved in each parent app, the children can call each other completely free — Looped to Looped calls are always included. If you want your child to be able to call a mobile or landline — a grandparent who doesn't have Looped yet, for example — a simple monthly subscription unlocks that too.

Question 13

Is there a monthly fee?

Accepted Answer

The handset is a one-off purchase — yours forever. Calls to other Looped phones are always free. When you're ready to call beyond the network — mobiles or landlines — a simple monthly subscription unlocks everything. No hidden fees, no surprises.

Question 14

How long does it take to set up?

Accepted Answer

Around five minutes. Plug in the device, download the parent app, connect to wifi, and add your contacts. Your child can be making their first call before you've finished your tea.

Question 15

What if my child won't stop calling at bedtime?

Accepted Answer

That's what quiet hours are for. Set them in the parent app and the phone simply stops connecting at the time you choose. No arguments. No negotiation. The phone just goes quiet.

Question 16

When will Looped be available?

Accepted Answer

We're launching our pilot programme soon and then phones will be on sale later this year. Join the waitlist to be first to know — and follow us on Instagram for behind the scenes updates as we get ready.