Shipping policy
Last updated: 16 October 2026
We deliver to addresses across the UK, and pre-orders are due to be dispatched in mid-January 2027. We'll email you a tracking link as soon as your phone is on its way.
Where we deliver
We deliver to England, Scotland, Wales and Northern Ireland. Highland and island addresses can take a day or two longer. We don't currently deliver to the Channel Islands, the Isle of Man or BFPO addresses.
Delivery times and costs
| Type of order | When it's dispatched | How it's sent | Cost |
|---|---|---|---|
| Pre-order | Mid-January 2027, as shown on your order confirmation | Royal Mail Tracked 48, unless you choose another option at checkout | Shown at checkout |
| In stock | Within 2 working days | Royal Mail Tracked 48, unless you choose another option at checkout | Shown at checkout |
You'll see the delivery charge at checkout before you pay.
Pre-orders
If your pre-order is going to be more than 14 days later than the date we gave you, we'll email you with a new date. You can then wait or cancel for a full refund. You can also cancel at any time before we dispatch.
If you're not in
The courier will leave a card telling you how to rearrange delivery or collect your parcel. If it comes back to us unclaimed, we'll get in touch to send it again or arrange a refund.
If your parcel is late, lost or damaged
- Late: if your phone hasn't arrived within 5 working days of our dispatch email, let us know and we'll chase it.
- Lost: if the courier confirms it's lost, we'll send a replacement or refund you in full.
- Damaged or wrong item: see our Returns and Refunds Policy.
If we can't deliver by the date we agreed with you, you can cancel and we'll refund you in full.